Internet Banking Support

Read the information below. If you need more assistance call 800 00 800 (+357 22 128000 from abroad), Monday to Friday between 7:45 and 21:30.

1. WHAT YOU NEED

In order to access our Internet Banking Service you must have the following Browsers (128-bit encryption browsers recommended):

• Internet Explorer - Version 6.0 and above
• NOTE:If you have IE 6.0 and Win 2000 make sure that you have the latest Windows Updates.
• Mozilla Firefox - Version 3.0 and above
• Google Chrome - Version 2 and above
• Mac Safari - Version 3 and above
• Opera - Version 10 and above
  

2. Internet Explorer Settings

• Delete Cookies and Files
• For Internet Explorer 6  go to Tools, Internet Options, General and under the option Temporary Internet Files press Delete Cookies and then press Delete Files (activate option Delete all offline content). For Internet Explorer 7 & 8  go to Tools, Internet Options, General and under the option Browsing History press Delete, and then press Delete Files and Delete Cookies
• "SSL 2 and SSL3" should be enabled
• For Internet Explorer 6, 7 & 8  go to Tools, Internet Options, select Advanced and click on SSL 2 & SSL 3
• "Cookies" should be enabled.
• For Internet Explorer 6, 7 & 8 you can set cookies up to Medium High (Go to Tools, Internet Options and select the Privacy tab).
• Scripting should be enabled
• For Internet Explorer 6, 7 & 8 go to Tools, Internet Options, Security, Custom Level. Under Scripting, Active Scripting should be enabled.
• "Do not save encrypted pages to disk" must be enabled
• For Internet Explorer 6, 7 & 8 go to Tools, Internet Options, Advanced and select "Do not save encrypted pages to disk"
• For Opera Users, from the Menu go to Opera, Quick Preferences. The following must be selected:
• Open all pop-ups, Enable Java Script, Enable Scripts, Enable Cookies, Enable Proxy servers, identify as MSIE 6.0
• Disable Pop Up Blocker (for WIN XP):
• Open Internet Explorer and go to Tools-> Internet Options -> Privacy

3. Mozilla Firefox Settings

• Go to Tools/Options
• Select PRIVACY Tab
• Accept Cookies" should be selected
• Always clear my Private data when close Firefox" should be selected
• Press "Settings" button
• Select "Authenticated Sessions" 
• Select ADVANCED and then NETWORK Tab
• You can clean the cache by clicking "Clear Now" Button in Cache area
• Select ENCRYPTION Tab
•  SSL 3 should be selected 
• Select CONTENT Tab
• JAVASCRIPT should be enabled