Introduction to Digipass Devices
Bank of Cyprus, continuously upgrades the security offered through its Direct Banking Channels. As a result, it has now introduced an additional level of security regarding third party transactions, namely, a Digipass Device. This device will be used for transfers to third parties (through internet and telephone banking).
The Digipass device, generates one-time dynamic codes, which are used together with the Subscriber Number and PIN.
The implementation of the digipass technology will enhance the already high level of security of Direct Banking without requiring the installation of any software or hardware on the subscriber's systems.
There are two types of electronic devices, both of which are user friendly. They operate on battery, which has a life of approximately 3-5 years.(Once the battery runs out, you must provide yourself with a new digipass device).
- The Digipass Device 0550 - for accessing (sign on) to Direct Banking channels, for third party transfers and for fax instructions to the branch
- The new Digipass Go 3 - third party transfers only.
Thus, you may choose the device suitable to your needs.
Please note that as of 12/12/2005 the use of the Digipass device (any one of the two) is required for all third party transfers (excluding payment of utility bills).
1. Digipass Go 3
The device is small and light enabling you to keep it with you at all times. It may even be used as a keyring. It generates one-time dynamic codes at the push of a button. It is used only for third party transactions (payments, transfers etc) together with your Subscriber Number and PIN.
The use of this device protects you from any attempt by a third party who gains access to your Subscriber Number and PIN, to transfer money from your accounts. This is achieved by preventing any transfer to a third party without the insertion of the 6-digit code generated by the Digipass.
On the other hand, the Digipass device cannot be used on its own, so even if you misplace it and a third party gains access to it, it cannot by used without your Subscriber Number and PIN.
The cost of this device is CYP5.- (EUR8.-). In order to receive the device, please complete and sign the relevant application form.
How to use the device Digipass Go 3
- After you access (sign on) Direct Banking (Internet, Telephone) please prepare your transaction (third party transfer or payment) and press "submit".
- You will be asked to insert a Digipass PIN.
- Press the button on the device and use the six digit code which appears on the screen.
- Repeat the procedure each time you want to perform a new transaction.
2. Digipass 0550
The device looks like a small 2x3 calculator. In order to activate it, an initial access code is originally provided by the bank. You are then required to insert your own access code on the device.
The device generates one-time dynamic codes. As with GO 3, this cannot be used by any other subscriber either.
The subscriber may use the device for:
- Signing on to Direct Banking channels (internet, telephone & wap banking)
- Third party transfers only
- Or both of the above
- for fax instructions (through the servicing branch).
The cost of the device is CYP25.- (EUR40.-). In order to receive the device please complete and sign the relevant application.
HOW TO USE YOUR DIGIPASS DEVICE 0550
AS SOON AS YOU RECEIVE YOUR DIGIPASS DEVICE YOU MUST CALL 800 00 800 (+35722848000 FROM ABROAD) TO ACTIVATE IT.
INITIALISING YOUR DIGIPASS PIN
Before using your Digipass device for the first time you need to change the initial PIN as follows:
- Switch on the device. The screen will display "INITIAL PIN"
- Enter your initial pin and press "=" .The screen will then display "NEW PIN".
- Enter your new 5-digit personal Digipass PIN and press "=". (The machine will not accept any PINS that are considered insecure e.g. 12345, 11111 etc)
- The screen will display "REPEAT PIN".
- Enter your New PIN again and press "=".
USING YOUR DIGIPASS DEVICE FOR SIGN ON OR TRANSFERS THROUGH THE INTERNET
- From now on every time you switch on your Digipass device, the screen will display: "I, S, T".
- Press "I". The screen will display "YOUR PIN". Enter your 5-digit Personal Digipass PIN and press "=".
- A 6-digit Dynamic Password xxxxxx will appear. Repeat this procedure for obtaining a new Dynamic PIN every time you need to use this facility.
USING YOUR DIGIPASS DEVICE FOR PAYMENT ORDERS THROUGH FAX
Please make sure that you have visited your branch and signed the relevant Fax Indemnity documents before you use this facility.
- Switch on the device. The screen will display "I, S, T".
- Press "S". The screen displays "Your PIN". Enter you 5-digit personal PIN and then press "=".
- You will see the sign "_" on the screen. Enter the amount that you wish to transfer, without using any decimal digits (e.g. 200 not 200.00) and then press the "=" sign twice.
- A 6-digit Dynamic Password will appear. Repeat this procedure for obtaining a new Dynamic PIN every time you use this facility. Always write your Subscriber Number, your Dynamic PIN, the amount and date used to generate your Dynamic PIN on your Fax Instructions to your branch.
CHANGING YOUR 5-DIGIT PERSONAL DIGIPASS PIN
Press Start. The screen will display "I, S, T".
Press "T". The screen will then display "CHANGE PIN?".
Press "=". The screen will display "YOUR PIN".
Enter your 5-digit Personal Digipass PIN and then press "=".
You will then see the sign "NEW PIN" on the screen.
Enter your new 5-digit Personal Digipass PIN.
The screen will display "REPEAT PIN".
Re-enter your new 5-digit Personal Digipass PIN and then press "=".
The screen will then display "OK".
Click here for the Digipass 0550 and Go 3 Application
For Help, do not hesitate to contact our Telephone Banking Centre on 800.00.800 or 00357.22.12 8000 (from abroad) between 7:45 am and 9:30 pm (except weekends and Bank holidays).
Our Telephone Banking Centre will also be able to assist you in case you forget your Digipass Device Pin Number or if it is stolen, lost or locked