Let us know

Bank of Cyprus takes pride in offering an excellent standard of service to our customers, providing you with the services and products that meet your banking needs. Despite our best intentions we realise that, regardless, it is sometimes possible for us to not meet your needs or even to disappoint. If for any reason you are not fully satisfied with any aspect of our service, please let us know as soon as possible.

We will investigate your complaint and, where necessary, endeavour to come up with a satisfactory solution as soon as possible. At the same time we will also take steps to ensure that similar problems are avoided in the future.

Your views and comments are very important as they assist us in improving the standard of our products and services.

In case you still hold complaint, in regards to your customer relationship with the Bank, please contact the Alternative Dispute Resolution Bodies for Consumer Disputes. For more information click here

Complaints Form Submit your complaint here... More...
Need more information?
  • 800 00 800
  • Calling from abroad +35722128000
  • Service hours
  • Monday to Friday, 07:45 until 18:00
  • Saturday and Sunday 9:00 until 17:00