Was your card lost, stolen or damaged?
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With the option Freeze/Unfreezeyou can temporarily block it until you find it.
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Available through BoC Mobile App / Internet Banking
you can Freeze or Unfreeze your card whenever you want and for whatever reason.
More information
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The option of Freeze / Unfreeze card is available on BoC Mobile App in the "Cards" tab, under the "Card Management" section.
It is also offered through Internet Banking, under the section Cards > Freeze.
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- In case you have lost your card and you want to temporarily block it it, instead of reporting it lost or stolen.
- When you don’t use your card frequently and for security reasons you want to deactivate it.
- When you use your card exclusively for your online payments and you wish to activate it only before each payment.
- For any other reason
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- Cash withdrawals
- Online and in-store payments (contactless or not)
- Digital wallet payments, i.e Apple Pay and Google Pay
- Card subscriptions (e.g. Netflix, Amazon Prime, Spotify)
Direct Debits and Standing Orders will not be affected.
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