Bank your way
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In person or onlineTwo simple ways to meet and keep your affairs in check.
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For personal or business needs
From cards and loans to investments, you’re always our priority.
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Mindful access and inclusion
We’re here to support your individual needs.
The smart way to meet with us
Plan and manage your appointment, whether personal or business, with a service that’s simple, flexible, and tailored to your needs.
Flexibility that respects your time
Connect with us from the comfort of your sofa, or visit a branch near you. The Book an Appointment Service covers all five regions in Cyprus. Choose between the ease and convenience of a virtual meeting (via Teams) or the personal touch of face-to-face support (counter transactions excluded).
Our flexible Appointment Service is designed to make banking fit like a glove into your schedule and communication preference. Enjoy faster access to support, when you need it, with banking that respects your time.
Personalised convenience
Talk with a banking expert, ready to focus on your specific questions or needs. Whether you’re seeking guidance on everyday banking, planning your next steps, or exploring tailored solutions for your business, you’ll enjoy a personalized experience backed by expert support.
Our Appointment Service offers maximum convenience, fitting your schedule and pace.
Inclusive access & services for all needs
Depending on the accessibility service you seek, there are branches that can cater to the needs and care required by people with hearing, visual, mobility, and cognitive impairments.
Also, our network combines speed, innovation, and human approach so you get the exact service you’re looking for. You can always rely on our full-range services branches, or dedicated lending units, transaction and digital branches.
Book your Appointment today
1bank subscriber
Book an appointment with us through the BoC Mobile App or Internet Banking.
Non subscriber
Book an appointment with us via the website even if you’re not an Internet Banking or BoC Mobile App subscriber.
Need Help?
Book your Appointment in just a few simple steps, no need to visit a branch. Our guide provides clear step-by-step instructions to make the process quick and easy.
Choose easy banking that fits your life
Do you have 1bank credentials? Not a customer yet and don’t use the BoC Mobile App? Choose a friendly banking experience today.
More information
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If you have a personal subscription:
Depending on the service you require, the system will provide you with a selection of available branches.If you have a business subscription:
Your appointment will be scheduled at the branch that manages your company’s accounts.If you have an investment portfolio with private and affluent banking:
Your appointment will be scheduled at the branch that manages your accounts.If you are a new customer:
The system will suggest branches that can assist you based on your specific needs. -
If you have 1bank credentials:
From the landing page of the BoC Mobile App from “Pending Actions”, select the booked appointment and select “Reschedule” or “Cancel Appointment.”
Alternatively, you can contact our Call Center at 800 00 800.If you do not have 1bank credentials:
Contact the Call Center at 800 00 800. -
If you have 1bank credentials:
On the day and time of your appointment:
- Log in to the Mobile app, select your booked Appointment from the Homepage and choose the option 'Join Teams meeting'.
- You will need to have Microsoft Teams installed on your mobile device.
- If you are using a computer, log in to the Internet Banking, select your booked Appointment from the Homepage and choose the option 'Join Teams meeting'.
- No installation of Microsoft Teams is required when joining from a computer via browser.
If you do not have 1bank credentials:
Open your confirmation email from any device and select 'Join Teams Meeting'.
- You will need to have Microsoft Teams installed on your mobile device or tablet.
- No installation is required when joining from a PC.
- Log in to the Mobile app, select your booked Appointment from the Homepage and choose the option 'Join Teams meeting'.
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If you have a personal subscription:
You cannot choose a specific representative. The system will automatically assign the most suitable representative based on your needs.If you have a business subscription:
Your appointment will be scheduled with the representative who manages your company’s accounts.If you have an investment portfolio with Private and Affluent Banking:
Your appointment will be scheduled with the representative who manages your accounts.If you are a new customer:
The system will recommend the appropriate representative to assist you according to your requirements. -
You can book an appointment as described above, depending on whether you are a subscriber or not.
Next, you will be asked to specify your exact needs, and based on that, you wil be directed to the appropriate branch or will be offered other suitable options for you.