Where can I use AIBOT?

Inside the Bank of Cyprus Mobile App for authenticated customers. Additional channels may be added over time.

Which languages does AIBOT support?

Greek and English. AIBOT replies in the language you use.

Can AIBOT see my full card number?

No. Sensitive information is masked and protected according to our security policies.

Can I talk to a person?

Yes. You can escalate to a customer representative, and estimated wait times will be shown.

Conversational Banking

A smarter, faster way to bank.

Conversational Banking helps you find information, solve issues and take action quickly in Greek or English. It’s available exclusively inside the BoC mobile app for authenticated customers.

Your new 24/7 digital assistant
in the BoC Mobile App
Get instant answers,
personal support and quick banking actions through a secure, bilingual chat
Seamlessly escalate to a live agent when you need to

What you can do

Instant answers

Ask about cards, payments, internet & mobile banking, fees, guides and more — the assistant responds instantly using official Bank of Cyprus information.

Personal enquiries (secure)

Retrieve your IBAN, view recent transactions (pending & completed) and access personal account information after you log in.

Quick actions

Freeze or unfreeze cards, generate certificates and complete simple banking tasks — always with your confirmation.

Escalation to a live agent

If you need extra help, move seamlessly from the chatbot to a customer service representative. You’ll see estimated waiting times and clear guidance if the Call Center is closed.

How it works section

Open chat in the Mobile App and say hello to AIBOT.

Ask or request help — from information to simple actions

Get results, or hand off to a live agent if needed

Frequently asked questions

Inside the Bank of Cyprus Mobile App for authenticated customers. Additional channels may be added over time.
Greek and English. AIBOT replies in the language you use.
No. Sensitive information is masked and protected according to our security policies.
Yes. You can escalate to a customer representative, and estimated wait times will be shown.