Communicate securely with the Bank anytime, anywhere
1Bank Secure Messages is a secure, authenticated messaging service that allows customers to communicate directly with the Bank through Internet Banking and the BoC Mobile App. It works similarly to email, but within the Bank’s secure digital environment. You can view your inbox, access previously sent messages, and create and send new ones.
How can I send a secure message
via the BoC Mobile App
- 1 Log in to the app and select "Messages" from the Menu in the top left corner
- 2 To send a new message, select "New Message"
- 3 Select the subject of your message from the list of available subjects
- 4 Fill in the requested information based on the selected subject
- 5 Select the Send icon at the top of the screen
Secure messages subjects
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The “Card inquiry” topic is used for any issue or question related to your debit or credit cards. Through this topic, you can contact the Bank to receive support, request clarifications, or report a problem concerning the use of your card.
Indicative examples:
- You want information about activating a new card
- You have a question about a charge or transaction on your card
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The “Payment or transaction inquiry” topic is used for any issue or question related to account movements, payments, or money transfers. Through this topic, you can request clarifications, check the status of a transaction, or report possible problems.
Indicative examples:
- You do not recognize a transaction on your account
- A payment or transfer has not been completed or is delayed
- You want to check the status of a transfer or payment
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The “Commissions and charges inquiry” topic concerns any question or clarification related to fees, charges, and commissions applied to banking services, transactions, or products. Through this topic, you can better understand the charges that may affect your account or transactions.
Indicative examples:
- You do not understand a charge on your account
- You want a breakdown or explanation of commissions charged for a transaction
- You are requesting information about charges for international transfers or foreign currency transactions
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The “Internet banking and mobile app support” topic is used for any technical issue, question, or support request related to the use of the Bank’s digital channels. Through this topic, you can receive assistance with access, functionality, or the proper use of Internet Banking and the BoC Mobile App.
Indicative examples:
- You are experiencing a log in problem with your account
- The BoC Mobile App is not working properly or displays errors
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The “Personal details update (KYC)” topic is used for requests concerning the update or amendment of the personal information held by the Bank, in line with regulatory requirements (Know Your Customer – KYC). Through this topic, you can ensure that your details are complete and up to date.
Indicative examples:
- You need to update your identity card or passport details
- The Bank has asked you to provide or confirm personal information
- You want to update your employment details or source of income
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The “Investments inquiry” topic concerns any question or request related to the Bank’s investment products and services. Through this topic, you can receive information, clarifications, or support regarding your investment portfolio, returns, or available investment options.
Indicative examples:
- You want information about specific investment products, such as mutual funds or bonds
- You want to be informed about available investment opportunities and options
- You have questions about commissions or charges related to investments
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The “Banker’s draft request” topic is used for requests concerning the issuance of a banker’s draft. Through this topic, you can request the issuance of a draft for payments within or outside Cyprus, and receive relevant information about the process, requirements, and cost.
When submitting a banker’s draft request, you must provide the following information:
- Description – a description of the purpose for which the banker’s draft will be used
- Account – the account to be debited for the issuance of the banker’s draft
- Beneficiary – the name of the beneficiary
- Amount – the amount of the banker’s draft to be issued
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The “Interest rate reduction or restructure of loan request” topic is used you would like your loan terms to be reviewed. Through this topic, you can submit a request for an interest rate reduction or for the restructuring of your loan facility, depending on your personal and financial needs.
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The “Addition of notice to a notice account” topic is used when you wish to give notice to withdraw funds from a notice account. Through this topic, you can request the registration of a withdrawal notice.
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The “Closure of an account with zero balance” topic is used when you wish to request the closure of a bank account that has no available balance and is no longer being used. Through this topic, you can submit a request to close the account.
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The “Change or removal of securities linked to my loan” topic is used for requests concerning the amendment, replacement, or release of securities provided in support of a loan facility. Through this topic, you can have your request reviewed and receive information about the requirements and the associated process.
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The “Something else” topic is used when your request does not fall under any of the available message categories. Through this topic, you can contact the Bank for any other question, request, or matter that is not covered by the other Secure Message topics.
Indicative examples:
- Your request is not included in the available categories
- You need general information about banking products or services
- You have a specific or complex request that does not fall under a particular topic
- You wish to submit a question or comment regarding the service you received
- You want to report an issue involving multiple products or services
- You need guidance on which service or process is appropriate for your case
- You have another request that is not covered by the available options