From everyday banking questions to products, services, and supported tasks, DANAI is ready to help. Here are some of the questions customers ask: Where can I find my account number and IBAN? What are my latest 5 transactions? I received a new card. How do I activate it? How do I send money to someone? Can I increase my transfer limit? I’m thinking of buying a home. Where should I start? I’d like to open a new account. What are my options? I want to shop online without using my physical card. Is there a digital alternative? I’m thinking of setting up banking for my child. Can they have an account or card? What is Fleksy and how does it work? Where is the nearest ATM? I have a cheque to deposit. What do I need to do? How do I Book an Appointment? How can I update my personal details (KYC)?

Where can I access DANAI?

DANAI is available 24/7 through the BoC Mobile App, so you can get banking support whenever you need it.

What types of questions can DANAI help with?

DANAI can help with Bank of Cyprus services, cards, payments, digital banking, and everyday banking tasks.

Can DANAI help me manage account or transaction information?

Yes. After you sign in, DANAI can securely help you access supported account and transaction information.

Meet DANAI, the AI-based digital assistant of Bank of Cyprus

Banking Support, Simply by Asking

Need help with Bank of Cyprus products, services or everyday banking tasks? Just ask DANAI.

Available exclusively in the BoC Mobile App, DANAI is ready to help 24/7. Find information, get answers, complete supported banking tasks, and access support, all through a simple conversation.

Get answers instantly
Ask DANAI about cards, payments, digital banking, and Bank of Cyprus services
Navigate with confidence
Get guided to the right information, product or service
Complete supported tasks
DANAI can help you start or complete selected banking activities
Get additional support when needed
DANAI can guide you to the right source of help or connect you with a Customer Service Agent

How DANAI can Help

Get quick answers

Receive information about products, services, cards, payments, and your digital banking through natural conversation.

Manage your banking

Securely access supported account and transaction information after signing into your account.

Complete everyday tasks

Carry out supported banking actions or get step-by-step guidance to complete tasks more efficiently.

Further assistance

DANAI can guide you to the most appropriate support option or connect you with a Customer Service Agent when additional help is needed.

How it works

Open DANAI - Ask a question - Get support

Start by accessing DANAI through the BoC Mobile App

Type your question or what you would like help with in your own words

DANAI will answer your questions and guide you to the next step

FAQs

From everyday banking questions to products, services, and supported tasks, DANAI is ready to help. Here are some of the questions customers ask:
1. Where can I find my account number and IBAN?
2. What are my latest 5 transactions?
3. I received a new card. How do I activate it?
4. How do I send money to someone?
5. Can I increase my transfer limit?
6. I’m thinking of buying a home. Where should I start?
7. I’d like to open a new account. What are my options?
8. I want to shop online without using my physical card. Is there a digital alternative?
9. I’m thinking of setting up banking for my child. Can they have an account or card?
10. What is Fleksy and how does it work?
11. Where is the nearest ATM?
12. I have a cheque to deposit. What do I need to do?
13. How do I Book an Appointment?
14. How can I update my personal details (KYC)?
DANAI is available 24/7 through the BoC Mobile App, so you can get banking support whenever you need it.
DANAI can help with Bank of Cyprus services, cards, payments, digital banking, and everyday banking tasks.
Yes. After you sign in, DANAI can securely help you access supported account and transaction information.
DANAI can guide you to the most appropriate support option or connect you with a Customer Service Agent.