Ms Elisabet Pinilla Güell is a senior international executive with more than 30 years’ experience in technology leadership across the banking and insurance sectors. She holds a degree in Computer Science from the Polytechnic University of Catalonia, a Masters in Banking and Financial Operations from INESE, and an Executive Degree in Business Administration from IESE. She has also completed executive studies in digital transformation at the MIT Sloan School of Management.

Ms Pinilla currently serves as Head of Technology and Operations at Santander UK Plc and Cater Allen Limited, performing the SMF24 Chief Operations function for both entities. Ms Pinilla is a member of the Santander UK Executive Committee, the Executive Risk, Compliance and Economic Crime Committee, and the Global Technology and Operations Committee, and she attends meetings of the UK Board Risk Committee.

Ms Pinilla has previously held senior positions within Banco Santander Group and AXA, including Global Head of Technology and Operations Transformation Office and Global IT Delivery at Banco Santander, and Global IT Chief Transformation Officer at AXA. Throughout her career, she has developed extensive expertise in technology, cybersecurity, data and AI, and digital transformation, together with substantial experience in enterprise wide change, operational resilience, and executive level governance and risk oversight.