Bank of Cyprus is taking dynamic steps to ensure equal access for all citizens to its services, regardless of disability. With the goal of creating a society without exclusions, the Bank is implementing a comprehensive accessibility program across both its branches and digital channels.

Actions on the Website and Digital Channels

• Continuous upgrades to the Bank’s website aimed at improving accessibility, ensuring that all individuals—regardless of ability—can navigate and use it easily.
• Use of simple and clear language throughout the content to facilitate understanding.
• Enhanced screen reader compatibility in the Mobile App and internet banking, with specific improvements to login and navigation.
• Option to send documents via email, allowing customers with visual disabilities to read them using their own assistive technology tools before signing.
• Creation of a dedicated accessibility page with information about services, branches, and ways to communicate for requests or feedback.

Actions at Branches

At selected branches (see here):

• Step-free access, automatic doors, and accessible restrooms
• Service counters at appropriate height for use by individuals with mobility challenges
• Soundproof meeting rooms for individuals with auditory or sensory sensitivities
• Accessible parking spaces

At all branches:  Service dogs are welcome – just bring their identifying harness and documentation.

With these initiatives, Bank of Cyprus reaffirms its commitment to equal service for all customers, building a banking environment that respects and responds to the needs of every individual.