During your relationship with the Bank, you may wish to make a complaint. We maintain and implement a clients’ complaints management policy and related procedures for the handling of clients’ complaints fairly and promptly.

If you are dissatisfied with a product or service provided by us, you may contact us to complain. A complaint may be addressed to your relationship officer orally, by letter, phone, email or fax.  If your complaint relates to a particular service or product, please use the contact details for the relevant department. You may also submit a complaint electronically here.

However, if you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman.  For complete information about the Financial Ombudsman, please visit