Customer Relationship Officer Jinius (Κωδ. 900)

Jinius is a rapidly growing digital marketplace, revolutionizing how businesses connect and grow online. We’re on a mission to create seamless, efficient, and value-driven experiences for our partners—and we’re just getting started.

We’re looking for a detail-oriented, Customer Relationship Officer – Jinius to support our merchant partners. In this role, you’ll help ensure smooth operations, drive sales growth, and optimize merchant content for better visibility and performance. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we’d love to hear from you.

More information

- Act as the main point of contact for assigned merchants, providing timely support and clear communication to resolve any issues.
- Monitor merchant performance to ensure it aligns with platform standards and goals.
- Help drive merchant sales by identifying growth opportunities, suggesting promotional strategies, and analyzing key performance data.
- Review product listings and content to ensure accuracy, quality, and consistency with platform guidelines.
- Work closely with internal teams (sales, marketing, operations, and customer service) to support merchant needs and maintain smooth coordination.
- Prepare regular reports and track account metrics to support decision-making and improve merchant engagement.
- Identify and reach out to potential merchants, clearly communicating the benefits of joining Jinius.
- Support new merchant onboarding by guiding them through the registration process and collecting all necessary documentation.
- Bachelor’s degree in Business, Marketing, E-commerce, Communication or related field.
- Master’s degree any of the above subjects will be considered as an advantage.
- Experience in account management, customer support, or marketplace operations is a plus.
- Excellent verbal and written communication skills in both Greek and English.
- Strong customer focus with great interpersonal and relationship-building abilities.
- Tech-savvy; comfortable with CRM tools, dashboards, and Microsoft Office.
- Ability to manage time, multiple tasks and work under pressure.
- Problem-solving skills.
- Ability to work well within a team.
- Competitive salary
- Hybrid working model
- Work with innovative e-commerce technologies
- Agile work environment
- Bi-weekly team reviews with snacks
- Sign in or Create an account in our 'e-recruitment System' and complete your profile
- From the ‘Candidate Profile’ section, click on the following:

Additional Notes

1) Type of Employment: Fixed Term Contract (12 months)

2) Already have a profile in our recruitment system? Great! Just make sure you meet the criteria and apply directly to this position.

3) Only shortlisted candidates will be contacted.

4) We treat all applications with the strictest confidentiality.