Information about complaints

1. Before submitting a complaint

We recommend that you contact your personal relationship officer. Several issues can be resolved easily and swiftly through contact with your personal banker.

2. How to submit a complaint

Please choose ONE of the –channels of communication described below to make a complaint:




Secure messaging via the 1bank service 

For users of the 1bank service, the safest and fastest way to submit a complaint is via the secure messaging tool on the Bank of Cyprus (Internet Banking) website

Web form
For people who are not Bank of Cyprus customers or do not use the 1bank service, a complaint may be submitted using the Complaint Web Form.

Submit your complaint by calling our customer service agents/1bank Service at:

  • 800 00 800
  • (+357) 2212 8000 (if calling from abroad)


The call centre operates:

  • Monday to Friday, 07:45 until 20:00
  • Saturday and Sunday 9:00 until 17:00

Submit a complaint in writing by printing out the Complaint Form and mailing the filled-out form to the following postal address:

Bank of Cyprus 
1bank Service(0195)
P.OBox 21472
Nicosia 1599

In submitting a complaint it is important to include the following information:

  • Your full name and postal address
  • Identity card number/passport number
  • Phone number
  • Email address
  • A detailed description of your complaint
  • The mode in which you wish us to contact you (phone/email/post)

We will contact you in case we require clarifications or any additional information.

To learn more, please call the Bank of Cyprus customer service centre/1bank Service at: 800 00 800 (+357 22128000 if calling from abroad).

3. After submitting a complaint

See Handling a complaint.