Officer Policy Administration – Eurolife (Ref. 643)

We are seeking to recruit a number of administrators at Eurolife, a subsidiary of Bank of Cyprus, for our Customer Care & Operations Department. This is a fantastic opportunity to learn from industry experts and grow within a leading Life Insurance Business Company.

Type of Employment: Fixed Term Contract (18 months)

More information

    • Manage the Company's Insurance contracts in accordance with the respective procedures and Company policies.
    • Handle day-to-day customer queries, provide solutions to customer needs and ensure customer instructions are duly effected.
    • Check, confirm or ensure completeness of receipt of relevant documents for new Insurance contracts or alterations in existing contracts as per internal procedures and policies.
    • Accurately input into the system new Insurance Contracts, Alterations on existing Insurance contract, assignments, renewals, cancellations in relation to customer requests.
    • Check new insurance contracts and timely dispatch of documents/contracts to customers.
    • Manage the automated or non-automated insurance premiums collections in accordance with the Company's policy.
    • Effectively handle requests/queries and complaints of customers.
    • Effectively manage the company's scanning system and archiving of documents.
    • Categorize clients in terms of risk, in accordance with the Anti-Money Laundering Legislation / regulations and the Company's Know Your Customer procedure.
    • 2 years of experience in a customer facing role preferably in the Insurance or Financial sector.
    • Strong interpersonal and critical thinking skills.
    • Strong analytical and problem-solving skills.
    • Ability to manage time, workload, and multiple tasks.
    • Team player with strong collaborative skills.
    • Pleasant personality with integrity.
    • Advanced knowledge of Microsoft Office Suite.
    • Excellent written and verbal communication in both Greek & English.
    • Bachelor’s degree in Economics, Accounting, or other related subject.
    • Master’s degree in any of the above subjects will be considered as an advantage.
    • September - May: 07:30am – 14:30pm daily, except for one day per week until 18:00pm.
    • June - August: 07:30am – 14:30pm
    • Sign in or Create an account in our 'e-recruitment System' and complete your profile 
    • From the ‘Candidate Profile’ section, click on the following:
      • BoC Logo or link
      • Job Search
      • Search Jobs
      • Click on the job vacancy you are interested in
      • Apply
      • Scroll down the page and click on ‘Apply’ again.

Additional Notes

1) Type of Employment: Fixed Term Contract (18 months) 

2) Candidates who have already created a profile in our recruitment system and are interested in the specific position, need to apply for the position provided that they meet the criteria set.

3) Only shortlisted candidates will be contacted.

4) All applications will be treated with strict confidence.